Cultivate

Online training for the auto industry

Cultivate

Online training for the auto industry

Courses For All Dealership Staff

Time Management For All Staff

Understanding the Customer

Working in a Team

Goal Setting and Success in Your Role

Australian Consumer Law

Time Management For All Staff

Course Code - ALTMO121A

This course is for all staff in a Dealership. It is designed to assist them in the basic building blocks of managing their time for success. Participants are left with ideas of how to maximise their time and what time wasters to minimise or avoid.

Understanding the Customer

Course Code – AllCst012021

This course helps participants understands what customers want from the dealership. It looks at what drives the customer interaction, what they expect from their interactions with staff, and what factors drive their desire to purchase (includes Kano model concepts). It then links these factors to success in your interaction with them to achieve the dealership’s business objectives.

Working in a Team

Course Code – AllTeam012021

Whilst individual performance is important for each person’s success, the success of the whole team is usually the main measure of success for a department; Working together for everyone’s mutual success. In this course, we look at methods participants can use to improve their ability to work in a team, as well as understand how they can contribute to the success of the team. Considerations include different personalities and different personal goals of each individual and linking them to the team.

Goal Setting and Success in Your Role

Course Code – AllGol012021

This course helps participants work through the success factors in their role; what actions and activities they need to focus on for success; creating and implementing an action plan with their goals; and regular reviews and maintenance of the plan, identifying ways to implement countermeasures if achievement of any goal falls behind schedule.

Australian Consumer Law

Course Code –

The Australian Consumer Law covers every staff member of the dealership. As such, it is important to be aware of what that means to you and the potential consequences. You are not lawyers! As such this course does not provide legal advice, but it does inform you of how you can perform your daily job functions effectively in a manner that minimises any issues you may come across with Australian Consumer Law

Courses For New Managers

EducATE provides a range of courses for new managers in a dealership. Generally, participants will have previously been at other levels of the business below management level, e.g. 2ICs, supervisors, service advisors, dealership sales, BDC members, etc.

These courses are designed to provide these staff members with the skills and knowledge to allow them to perform their new roles effectively.

Time Management for New Managers
(Managing Your Time Effectively)

Priority Management
(Focusing the Team)

Lead Yourself

Leading Your Team
(Leading vs Managing)

Develop the Team and Individuals

Lead Yourself

Leading Your Team
(Leading vs Managing)

Develop the Team and Individuals

Understanding KPIs and Developing Goals

Process Management

Manage Budgets and Financial Plans

Emotional Intelligence

Time Management for New Managers
(Managing Your Time Effectively)

Course Code – NewTme012021

This course is designed for new managers as the first in our series to help set up new managers for success. It looks at those effective time management practices particularly as the new manager is finding they are getting caught up in more areas of the business and have higher responsibility than previous roles.

Priority Management
(Focusing the Team)

Course Code – NewPrm012021

This course follows on from the Time Management for New Managers Course. There is little point becoming a more efficient user of time, if that additional time is not put to good use! This course helps managers prioritise the work of themselves and their team to focus on those actions and activities that will drive their success.

Lead Yourself

Course Code – NewLed012021

Leadership is a core ingredient of a successful Dealership. Good leadership drives good culture, as well as improved people management, departmental performance, and employee retention & satisfaction. This course helps participants understand what it takes to lead a great team, focusing on leading yourself.

Leading Your Team (Leading vs Managing)

Course Code – NewLed022021

Leading My Team is the second course in our Leadership program. Following on from the session on Leading Yourself, this course will enhance participants' knowledge of how to lead successful teams and effectively influence people and team members. As with each leader and department manager, each member of a team has a different personal style. The course works through with the participants how they need to work within and adapt their own individual personality type and style to get the best out of each individual team member.

Develop the Team and Individuals

Course Code – NewTem012021

Being responsible for a department and a team of people places duties on successful managers beyond the core leadership of the team and achieving departmental objectives. A successful manager and leader of a department/section includes assisting each member of the team to continue their personal and professional development. This course provides managers with tools and processes they can use to help guide and lead the development of their team and individual team members.

Understanding KPIs and Developing Goals

Course Code – New KPI012021

There are hundreds of performance indicators that can be measured in a dealership. The secret is to know which indicators are your Key Performance Indicators – those indicators you need to monitor to help achieve your goals and objectives. In this course we explain a number of core Key Performance Indicators in the business, and help the participant determine which indicators they need to monitor to help develop and achieve their goals.

Process Management

Course Code – NewPrm012021

Successful dealerships have good processes that are effective, efficient, and followed by members of the team. Processes must meet the needs and objectives for which they are required in the first place, must be lean, and customer focussed (where relevant).

This course looks at ways in which business processes can be analysed, redesigned, and improved thus ensuring that they are meeting the needs of customers and the dealership. By completing this course you will be able to understand business process from a management and procedural perspective, and be able to ascertain whether a process meets the objectives for which it was designed. We will provide tools to assist in improving processes and ensuring that they are successfully implemented.

Manage Budgets and Financial Plans

Course Code – NewBud012021

Many new managers have never been required to be responsible for a cost centre during their employment. To find yourself suddenly in charge of a team of people and associated budgets and financial plans can be a daunting experience. This course helps participants understand the key concepts and terminology in budgets and financial plans, and how to interpret them. We also provide techniques and information about how to read budgets, understand & react to trends, and how to manage the budget whilst working in the business on the actions and activities that will lead to achievement of the budget and plans.

Emotional Intelligence

Course Code –

This course looks at Emotional Intelligence and how an understanding of it can increase your effectiveness as a manager and the performance of your team as well as the individuals that make up the team.

Courses For Experienced Managers

EducATE provides a range of courses for experienced departmental managers in a dealership. These managers will have been in their roles for 1-2 years, and be ready to upskill themselves to the next level.

These courses are designed to provide these staff members with the skills and knowledge to allow them to perform their roles effectively.

Manage People Performance

Provide Effective Feedback

Implement Effective Change
(& Operational Plan)

Leading a High Performance Team

Engaging the Customer
(Best Practice Customer Service)

Managing Conflict

Understand Dealership Financials

Manage People Performance

Course Code – NewTme012021

This course is designed for new managers as the first in our series to help set up new managers for success. It looks at those effective time management practices that will help set the new manager up for success in their role, particularly as they find they are getting caught up in more areas of the business and have higher responsibility than previous roles.

Provide Effective Feedback

Course Code – NewPmt012021

This course helps participants understand what customers want from the dealership. It looks at what drives the customer interaction, what they expect from their interactions with staff, and what factors drive their desire to purchase (includes Kano model concepts). It then links these factors to success in your interaction with them to achieve the dealership’s business objectives.

Implement Effective Change
(& Operational Plan)

Course Code – NewLed012021

Whilst individual performance is important for each person’s success, the performance of the whole team is usually the main measure of success for a department- working together for everyone’s mutual success. In this course, we look at methods participants can use to improve their ability to work in a team, as well as understand how they can contribute to the success of the team. Considerations include different personalities and different personal goals of each individual and linking them to the team.

Leading a High Performance Team

Course Code – NewLed022021

Have you ever been part of a high-performance team? It has a different dynamic to other teams. How do you create and lead a high performing team, and maintain its success and dynamics? This course leads you through 5 methods that can assist you in this process.

Engaging the Customer (Best Practice Customer Service)

Course Code – NewTem012021

Dealership success comes from having engaged customers – customers that value the dealership and have rapport with staff members. This course for experienced managers helps you understand how you can assist in developing and maintaining a customer culture in your department or area.

Managing Conflict

Course Code – New KPI012021

Conflict in the workplace can spark bushfires if not addressed early and effectively. Resolving conflict between individuals is an important part of a manager’s brief. People are not clones! And so have different perspectives and approaches at times. Helping navigate the differences is an important part of a manager’s people management and development skills.

Understand Dealership Financials

Course Code – NewPrm012021

The module provides a high-level overview of the financial and operational drivers of a dealership. It also highlights how the different departments contribute to each other’s success.

Courses For General Managers

General Managers are experienced dealership personnel. Their role incorporates greater requirements around running an integrated and successful dealership, with more focus on stakeholder relations and business strategy planning and implementation.

These courses are designed to provide General Managers with the skills and knowledge to allow them to perform their roles effectively.

Leading a Best Practice Dealership

Build Client Relationships and Business Networks

Implement Effective Change
(and Operational Plans)

Plan for the Future While Implementing the Now

Lead and Manage Team Effectiveness

Successful Recruitment and Induction

Lead Communication in the Workplace

Leading a Best Practice Dealership

Course Code –

There are a number of common factors that we generally see in Best Practice Businesses and dealerships. This course shares both the tangible and intangible factors that successful dealerships do – including a focus on the “Last 10%”.

Build Client Relationships and Business Networks

Course Code –

A factor key to dealership success can often include the business circles you keep and the quality of the relationships developed in the role, and past roles. This course details how to use these good relationships in a positive way for the benefit of the business and the success in your role.

Implement Effective Change (and Operational Plans)

Course Code –

Do you want to make changes in the business that “stick”! Too often good ideas fail – not because of the idea – but because of how the concept was implemented. This course leads you through processes to assist in effectively implementing change in the business and making it sustainable.

Plan for the Future While Implementing the Now

Course Code –

This is often one of the biggest challenges facing every General Manager or Dealer Principal – managing the business today whilst planning for tomorrow. In this course, we assist you in ways you can work on both aspects of the business, rather than focusing on one at the expense of the other.

Lead and Manage Team Effectiveness

Course Code –

Every good Dealer Principal or General Manager has a great team below them. Managing them and focusing them in the same direction and overall dealership goals is the key to a high performing successful team. In this course we help the participants understand the key factors that drive this.

Successful Recruitment and Induction

Course Code –

The first key to a successful dealership and high staff retention are the recruitment and induction processes. In successful dealerships this is a specific strategy with a specific plan. In this course we help guide the business to strategies that can help improve the success of the recruitment and induction processes.

Lead Communication in the Workplace

Course Code –

Success in the General Manager role is often determined by relationships with your team and communication with them – both formal and informal. What are the essential activities and actions required to effectively communicate in the workplace and to have a dealership team with the same goals, objectives and culture you want to embed.